OUR POWERS

• Friendly & professional environment
• Unparalleled work-life balance
• Global networking & travel opportunities
• Innovative leadership

OUR BENEFITS

• 30 PTO days
• Fully paid medical insurance
• Flex-schedule
• Monthly employee activities
• 401(k)
• Paid time for doctor’s appointments (non-PTO)
• Paid holidays
• Paid lunch hour

OPEN POSITIONS

GRAPHIC DESIGNER/ MARKETING COORDINATOR

Description:

Aids in the development, production and maintenance of graphic elements, documents and presentations. Range of materials can include: Website graphics, Hotel brochures, newsletters, flyers, signage for events, presentations, basic video editing and preparation for the internet. Apply demonstrated skills in design, layout and working knowledge of typography and design principles for both web and print.  Support, coordinate and develop marketing materials, programs, campaigns and initiatives.

Responsibilities:

  • Take inventory of marketing materials: brochures, folders, business cards and re-order as necessary
  • Support the development of corporate presentations, proposals, and other collateral
  • Manage day to day updates of websites through the content management system
  • Website design:
    • Assist in drafting copy/content for websites / landing pages.
    • Responsible for the periodic internal testing of multiple websites.
  • Events:
    • Plan, coordinate, and manage corporate events (tradeshows, tournaments, and seminars)
    • Coordinate follow up activity, monitor referrals, actions, and outcomes
  • Coordinate marketing efforts across multiple stakeholders including external clients and partners:
    • Implement and manage departmental timelines and calendar for marketing projects assigned
    • Conceptualize, create and manage traditional and online marketing campaigns and collateral
    • May manage and execute the social media marketing strategy for social campaigns, LinkedIn, Twitter, Facebook (i.e. tweeting, sharing, engaging, liking, increasing social reach) aligned with our keyword and SEO strategies.
    • Write, edit, and proofread copy for marketing campaigns in English and Spanish. Ensure adherence to the project’s brand and identity through all communication channels including web, social, email, and print.
    • Research hotel descriptions and manage hotel information database.
    • Create and manage monthly link guides.
  • Assist team members with other projects as needed
  • Remain abreast of new technology and innovations in the field and identity and areas of use in the organization; commitment to evolve skills with changing needs

Perform all other duties and projects as assigned

 

MEETINGS & CONVENTIONS MANAGER

Description:

The Meetings & Conventions Manager, along with their team, manages their client portfolio by partnering with the client to build a positive client relationship. The Meetings & Conventions Manager provides excellent customer service and coordinates all ancillary services requested to ensure client’s satisfaction and achieve the company goals. The Meetings & Conventions Manager will manage hotels and venues for international attendees, negotiating rates and contracts for ancillary services such as ground transportation, corporate dinners, meeting space, and special events.

 

Responsibilities:

  • Be the expert on the selected pool of conferences and their location working to reach team goals as well as company profit goals
  • Be familiar with the association policies and conferences via Conference Profiles, International Housing websites and internal conference profile presentations.
  • Ensure that proper customer service is met and take accountability for a portfolio of assigned clients.
  • Liaise with clients to identify their needs and to ensure customer satisfaction.
  • Maintain regular contact with clients and update the address book.
  • Update internal booking system based on signed contracts and any requested changes.
  • Coordinate pre/post night, room type and extra allotment requests with the Client Operations team.
  • Support the client with ancillary services such as: transportation, dinners and meeting spaces. Book and coordinate arrival and departures, meeting spaces with AV and F&B requirements, social activities including dinners and special events. Procuring and organizing all vouchers, tickets, credentials, and itineraries for confirmed services
  • Keep track of client payments and communicate with accounting regarding deposits, full payment, additional charges, penalties, and final balances according to internal procedures
  • If going onsite for a conference, handle all event logistics including and not limited to:
    1. Rooming list edits.
    2. Communication with hotels regarding rooming list changes, arrival/departure information for each group, specific needs for each group, breakfast set up etc.
    3. Act as a liaison between the hotel and the client.
    4. Daily update of the booking system based on changes made to group reservations.
    5. Coordination of ancillary services.
    6. Account for all billable changes via internal ticketing system (Atrium).
    7. Be present at the Convention Center during the event if necessary.
  • If not going onsite: provide support to team members going onsite as needed.
  • Provide Final Reconciliation at the end of the event including all requested information required for the final report
  • Work with Accounting Division to review any discrepancies between hotel master bills, provider invoices, and booking system.
  • Other duties as the job changes and or assigned by your supervisor.